If you are having trouble logging in via the new aMember system...

Discussion in 'InsideTexas.com Site Help, Questions, Suggestions' started by ClendonRoss, May 10, 2016.

  1. ClendonRoss

    ClendonRoss Co-Publisher

    Hey everyone. We've just implemented a new member management system to provide more online account management tools. To get your current account synced with the new software, you simply need to login via aMember (http://insidetexas.com/amember/login) using your usual login credentials.

    If you are having any problems logging in (or remaining logged in), try this:

    Delete any cookies for insidetexas.com or www.insidetexas.com in your browser. The process for doing so is different for each browser, but typically you can do so by clicking browser preferences and then privacy (see below for instructions by browser).

    If that doesn't work, you can also try the following:

    1. Clear your browser cache (Instructions here: http://www.refreshyourcache.com/en/home/)
    2. close then restart your browser
    3. and re-log in at this login page:http://insidetexas.com/amember/login

    If that doesn’t work, when on the forums page, try switching from http://insidetexas.com/forums to http://www.insidetexas.com/forums (or vice-versa) and see if you are already logged in.

    If none of that works, please send an email to help@insidetexas.com and we'll troubleshoot from there.

    Thanks for your patience!

    [Edit: Even if you have tried these steps, we have made some changes. Please run through the troubleshooting one more time]

    Deleting "cookies" in desktop Chrome

    - Click on Chrome
    - choose Preferences
    - under Settings scroll down and click "Show advanced settings"
    - under Privacy, click Content settings
    - click All cookies and site data
    - find the insidetexas.com, www.insidetexas.com and aMember.com listings and highlight and delete (click the X to the right)
    - go back through the IT login process

    Deleting "cookies" in desktop Safari

    - Click on Safari
    - choose Preferences
    - click on the Privacy tab
    - under “Cookies and website data” click on Details
    - find the insidetexas.com, www.insidetexas.com and aMember.com listings and highlight and delete
    - go back through the IT login process

    Deleting "cookies" in desktop Firefox

    - Click on Firefox
    - choose Preferences
    - click on the Privacy link in the left menu bar
    - under "remove individual cookies"
    - find the insidetexas.com, www.insidetexas.com and aMember.com listings and highlight and delete
    - go back through the IT login process

    Deleting "cookies" in Safari on iPhone or iPad

    - tap on Settings
    - tap on Safari
    - tap on Advanced
    - tap on Website data
    - find the insidetexas.com, www.insidetexas.com and aMember.com on the list and swipe left
    - tap Delete
    - re-log in
     
    Last edited: May 12, 2016

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